Customer Service Videos

How To Properly Hold A Leash - "Mikkel Becker explains the best way to hold a leash as well as what you absolutely must avoid for your own safety - and the safety of your dog."

Animal Handling Videos

Tier 2 Training

Canine Body Language - "Animal welfare professionals who understand canine body language may place dogs more appropriately, conduct more predictive assessments, avoid bites, and provide better quality of life for dogs in their care. By the end of this 60-minute webinar, attendees will be able to objectively identify the essentials of canine body language. Through photos and videos, body language is broken down by each body part and we then look at the body as a whole."

Human Body Language and Dog Behavior - "The way humans use body language and the choices we give dogs have profound effects on the dogs' behavior. Animal welfare professionals who understand how to effectively use their body language will provide dogs with more sound assessments, and will reduce bites and improve quality of life for the dogs in their care. Webinar attendees will learn why the dominance model is outdated and how to identify other ways to interact with dogs (including shy and aggressive ones) for a positive outcome."

Canine Communications: Dog Introductions - "How do you know if two dogs are likely to get along when they first meet? This webinar will hone your skills in making safe dog introductions" 

Feline Communication and Body Language - "When a cat rolls on her side, is she requesting a belly rub or is she preparing to defend herself? Learn what cats are saying with their eyes, ears and whiskers, their weight shifts, and body postures. Discover how you can use your own body language to show cats that you are not a threat."

Tier 3 Training Videos

Defensive Handling - "Animal welfare professionals who handle dogs safely and effectively reduce aggression and fear, ensuring that fewer bites occur. Learn how to use your own body language to defuse potential aggression in dogs. Attendees will learn how to effectively use common types of dog handling equipment found in a shelter setting."